Jobs : Director of Development Operations

Planned Parenthood of Greater Texas offers comprehensive reproductive healthcare services. We are here to educate and care for healthy communities.  

We believe the needs of our community are greater than they’ve ever been. And that drives us to work harder, aim higher, and expect more from one another.  Here, you'll be empowered to make an immediate impact for our organization and clients.

Position Title: Director of Development Operations

Location: Dallas, TX

Reports To: Senior Vice President of Development

Supervises: Database Coordinator and Annual Giving Specialist

Employment Status: Full-time, Exempt

Grade: E-8

Summary: The Director of Development Operations is responsible for managing the operational systems of the Development Department as well as proactively identifying and implementing creative and thoughtful strategies to support the fundraising functions across the department and the organization. Manages development staff within area of responsibility and provides day-to-day management of the development department, including the design, implementation, management and evaluation of all administrative and reporting functions. The position is responsible for the management of donor data contained in Raiser's Edge (RE) and is responsible for setting and managing RE policies, site maintenance, data integrity, staff training, and the development of new and ongoing management of operational protocol(s). Analyzes and reports on key donor metrics. Develop fundraising strategies to expand the donor database and increase fundraising goals. Additionally this position serves as the liaison to the Finance department for monthly reconciliations. Ensures productivity expectations, customer service and compliance standards are maintained. Abides by the organization’s mission in performing job duties. Demonstrates an understanding of and commitment to quality healthcare and excellent customer service.

Essential Job Functions & Expectations:

• Supervises and manages Development staff within area of responsibility. 
• Analyzes and reports on development efforts, including monthly fundraising progress reports for staff and board. Conducts detailed cost/benefit analysis on fundraising activities. Analyzes fundraising trends/results over multiple years. Provides extensive and accurate data to inform key business decisions.
• Manages the donation process by overseeing daily gift entry into Raiser’s Edge, the transmittal of payments and payment information to Finance, and the processing of acknowledgment letters by staff using industry best practices.
• Designs and implements complex database queries, data imports, and data exports to analyze giving trends and outcomes, creates segmented mailings and solicitations for the department using industry best practices and expertise.
• Sets and maintains data entry standards for all Development staff that use Raiser’s Edge to capture information about donors, corporate funders and prospects.
• Oversees direct mail and annual giving programs, including developing, implementing, and evaluating programs and appeals. Maintains mailing and solicitation list records.
• Acts as the key liaison with Planned Parenthood Federation of American (PPFA) on all direct mail, online, canvassing, and tele-funding activities in the Greater Texas region.
• Oversees a monthly review of development transactions to ensure the correct data and gift entry is entered into the database.
• Partners with the Finance department to ensure accurate gift coding and monthly reconciliations. Reconciles payments, pledge balances and annual fund revenue on a monthly basis.
• Develops and monitors department income and expense budgets in conjunction with Senior VP of Development.
• Provides database training to staff and volunteers and respond to staff requests for training and assistance.
• Establishes and monitors policies, procedures, and quality control measures for all development operations including gift processing and acknowledgements.
• Develops plans and strategies for online fundraising and communication and ensures continuity of messaging across communication platforms. Oversees the Development portions of the website.
• Writes and designs compelling fundraising appeals, acknowledgement letters, gift receipts, and other donor communications.
• Oversees donor stewardship programs and communication. Assures acknowledgement letters are sent on a timely basis.
• Creates and maintains a calendar of donor communication.
• Oversees employee and patient giving programs.
• Provides excellent customer service to all donors, responding to telephone and mail inquiries with accurate and appropriate information. Provides information and assistance to donors making gifts that require special arrangements, such as stocks, memorial gifts, or those restricted to specific funds.
• Assures compliance with the Board of Director’s governance policies on development as well as the standards established by the Association of Fundraising Professionals (AFP).
• Develops an effective leadership style with team members, and responsible for all formal supervisory activities such as hiring, training, evaluating performance, and mentoring of staff.
• Ensures all required training is completed for direct reports and has overall accountability for staff within area of responsibility.
• Manages volunteers for area of responsibility. 
• Represents the affiliate at meetings, community events, conferences, and fundraising events, as appropriate.
• Has restricted access to client private health information and has no reason to view protected health information (PHI).   May have access to data that is not considered PHI, such as aggregate numbers.
• Other related duties as assigned.
• Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.

Minimum Education: Bachelor’s degree in a wide-variety of disciplines. May substitute equivalent experience for education.

Minimum Experience: 4 years of experience in database management, project management, fundraising or related.  Software experience desired in any of the following: Raiser’s Edge, Research Point, Importomatic, or Luminate. E-mail marketing or Web development experience preferred. Supervisory experience preferred.

Agency Standards: Must have excellent computer skills with knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Internet. Must have the willingness and ability to adapt to change including advances or new technology. Must have excellent customer service skills and be committed to providing the highest level of customer satisfaction.

Required Knowledge, Skills and Abilities: 

• Must be able to work flexible hours including evenings and weekends.

• Must be able to travel within and outside affiliate region as job dictates.

• Must be able to organize, analyze and manipulate large amounts of information and data.

• Ability to think strategically and achieve affiliate’s goals relating to position.

• Requires an understanding of and commitment to quality healthcare and excellent customer service.

• Ability to manage details and complexity, to handle a variety of tasks simultaneously and to work under pressure.

• Skilled in verbal and written communications.

• Requires an understanding of and commitment to quality healthcare and excellent customer service.

• Be discrete and safe guard confidential information.

• Possess integrity and compliance – can be relied upon to act ethically.

• Ability to work effectively as a team member.

• Ability to lead, manage, direct, and motivate diverse groups of people and possess the skills to delegate and supervise.

• Affiliate Knowledge:   Understands the mission and structure of the affiliate and exhibits agency’s core values. 

• Work Management: Effectively manages time as a resource; establishes realistic priorities; schedules own time and activities effectively; gives balanced focus and attention to appropriate long- and short-term priorities. Develops action plans and budgets; leverages technology; anticipates obstacles; establishes check points and monitors progress.

• Analytical Thinking: Breaks down complex problems or tasks, generating detailed action plans. Reviews and evaluates own knowledge and experience as a means of thinking of multiple causes and consequences of events.

• Interpersonal Sensitivity: Acts in a way that indicates understanding and accurate interpretation of others’ concerns, feelings, strengths and limitations. Uses interpersonal understanding to shape one’s own response.

• Technical Competence: Remains informed of current developments in the relevant professional area and incorporates new knowledge into job duties; serves as a resource person in area of expertise; applies specialized knowledge and skill to handle the job; uses and applies appropriate technology; actively pursues new professional knowledge in area of expertise.

• Coping with Demands of the Position: Uses effective problem solving while working under stress, high volume of work demands and/or time demands; regularly meets deadlines.

• Celebrates and exemplifies the core values of our organization: Cooperative and Courteous; Honesty, Integrity & Straightforwardness; Inclusive; Quality Service; and Creativity within the context of Best Practices.

Other: Diversity creates a healthier environment: equal opportunity employer. We strictly prohibit unlawful discrimination of any kind, including discrimination on the basis of race, color, creed, ancestry, national or ethnic origin, religion or belief, sex (including pregnancy), sexual orientation, gender identity or expression, marital status, citizenship, physical or mental disability, age, past, present or prospective military service, HIV status, family medical history or genetic information, socio-economic circumstances, language spoken, or any other characteristics protected by law (“Protected Characteristics”). We maintain a drug-free workplace. Should be pleasant, neat, and well-groomed in representing the agency to the general public.