Jobs : Director of Development Operations

Planned Parenthood of Greater Texas offers comprehensive reproductive healthcare services. We are here to educate and care for healthy communities.  

We believe the needs of our community are greater than they’ve ever been. And that drives us to work harder, aim higher, and expect more from one another. Here, you'll be empowered to make an immediate impact for our organization and clients. 

Director of Development Operations

Dallas, TX

We offer a competitive compensation and benefits package:

• Excellent Medical and Dental Benefit Plans

• Retirement plan and employer match

• Generous Paid Time Off.  

• Plus Additional Benefits.

The Director of Development Operations is responsible for managing the operational systems of the Development Department as well as proactively identifying and implementing creative and thoughtful strategies to support the fundraising functions across the department and the organization. Manages development staff within area of responsibility and provides day-to-day management of the development department, including the design, implementation, management and evaluation of all administrative and reporting functions. The position is responsible for the management of donor data contained in Raiser's Edge (RE) and is responsible for setting and managing RE policies, site maintenance, data integrity, staff training, and the development of new and ongoing management of operational protocol(s). Analyzes and reports on key donor metrics. Develop fundraising strategies to expand the donor database and increase fundraising goals. Additionally this position serves as the liaison to the Finance department for monthly reconciliations. Ensures productivity expectations, customer service and compliance standards are maintained. Abides by the organization’s mission in performing job duties. Demonstrates an understanding of and commitment to quality healthcare and excellent customer service.

Key Responsibilities include (please refer to online posting at www.ppgreatertx.org for a complete job description):

• Supervises and manages Development staff within area of responsibility. 

• Analyzes and reports on development efforts, including monthly fundraising progress reports for staff and board. Conducts detailed cost/benefit analysis on fundraising activities. Analyzes fundraising trends/results over multiple years. Provides extensive and accurate data to inform key business decisions.

• Manages the donation process by overseeing daily gift entry into Raiser’s Edge, the transmittal of payments and payment information to Finance, and the processing of acknowledgment letters by staff using industry best practices.
• Designs and implements complex database queries, data imports, and data exports to analyze giving trends and outcomes, creates segmented mailings and solicitations for the department using industry best practices and expertise.
• Sets and maintains data entry standards for all Development staff that use Raiser’s Edge to capture information about donors, corporate funders and prospects.

• Oversees direct mail and annual giving programs, including developing, implementing, and evaluating programs and appeals. Maintains mailing and solicitation list records.

• Partners with the Finance department to ensure accurate gift coding and monthly reconciliations. Reconciles payments, pledge balances and annual fund revenue on a monthly basis.

• Develops plans and strategies for online fundraising and communication and ensures continuity of messaging across communication platforms. Oversees the Development portions of the website.

• Oversees donor stewardship programs and communication. Assures acknowledgement letters are sent on a timely basis.

• Has restricted access to client private health information and has no reason to view protected health information (PHI).   May have access to data that is not considered PHI, such as aggregate numbers.

• Other related duties as assigned.

  Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.

   

  Requirements:

• Bachelor’s degree in a wide-variety of disciplines. May substitute equivalent experience for education.

• 4 years of experience in database management, project management, fundraising or related. Software experience desired in any of the following: Raiser’s Edge, Research Point, Importomatic, or Luminate. E-mail marketing or Web development experience preferred. Supervisory experience preferred.

• Must be able to work flexible hours including evenings and weekends.

• Must be able to travel within and outside affiliate region as job dictates.

• Must be able to organize, analyze and manipulate large amounts of information and data.

• Ability to think strategically and achieve affiliate’s goals relating to position.

• Skilled in verbal and written communications.

• Ability to lead, manage, direct, and motivate diverse groups of people and possess the skills to delegate and supervise.

Diversity creates a healthier environment: equal opportunity employer.  We strictly prohibit unlawful discrimination of any kind, including discrimination on the basis of race, color, creed, ancestry, national or ethnic origin, religion or belief, sex (including pregnancy), sexual orientation, gender identity or expression, marital status, citizenship, physical or mental disability, age, past, present or prospective military service, HIV status, family medical history or genetic information, socio-economic circumstances, language spoken or any other basis protected by law.  We are a drug-free and tobacco-free workplace.

To view all job opportunities at Planned Parenthood of Greater Texas: www.ppgreatertx.org